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Cisco 3PCC

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The Vodia PBX is able to automatically provision Cisco 3PPC devices (68xx, 78xx and 88xx) through zero-touch LAN provisioning. This example is based on the 8841 model but will also work for Cisco phone 7800 and 6800 series. The devices should be running sip88xx.11-0-0MPP-7.loads or the [latest build available](https://software.cisco.com/download/home/286255328/type/282074288/release/11.0(0.7) MPP) .

Supported Devices​

Vodia supports Cisco IP phones that run Multiplatform (MPP / 3PCC) firmware.

6800 Series (MPP-only)​

  • 6821
  • 6841
  • 6851
  • 6861
  • 6871

7800 Series (MPP models)​

  • 7811-3PCC
  • 7821-3PCC
  • 7832-3PCC
  • 7841-3PCC
  • 7861-3PCC

8800 Series (MPP models)​

  • 8811-3PCC
  • 8841-3PCC
  • 8845-3PCC
  • 8851-3PCC
  • 8861-3PCC
  • 8865-3PCC
  • 8832-3PCC

Models ending in “-K9” are Cisco Enterprise (CUCM) phones and are not supported for direct use with Vodia.

Hardware Versions (VID)​

Cisco assigns a hardware revision identifier called a Version ID (VID).
The VID is printed on the label on the back of the phone and is also visible under:

Applications → Status → Product Information

Some models require specific hardware versions for newer MPP firmware.

6800 Series​

  • No Cisco-documented VID restrictions for MPP firmware

7800 Series​

  • 7811 – all VIDs supported
  • 7821 – VID V03 to V24
  • 7841 – VID V04 or later
  • 7861 – VID V03 or later
  • 7832 – all VIDs supported

8800 Series​

  • 8811 / 8841 / 8851 / 8861

    • VID V15 or later must run MPP 11.3.3 or newer
    • Cannot downgrade below 11.3.3

  • 8832

    • VID V08 or later requires MPP 12.0.2 or newer
    • Cannot downgrade below 12.0.2

Firmware Types​

Cisco Enterprise (CUCM)​

Cisco Enterprise (CUCM) firmware is not used in Vodia environments and is not covered in this guide.

Multiplatform (MPP / 3PCC)​

Multiplatform firmware is SIP-based firmware used for third-party PBXs such as Vodia.
It is distributed as ZIP archives containing a .loads firmware file.

Vodia recommends upgrading Cisco Multiplatform (MPP / 3PCC) phones using the Upgrade Rule. This method is persistent, provisioning-friendly, and suitable for production deployments.

Before you begin, host the firmware files on an HTTP or TFTP server. On a Vodia PBX, you can use the built-in TFTP directory located at:

/usr/local/pbx/tftp

If the directory does not exist, create it manually.

Download the correct Cisco MPP firmware for your phone model and extract the ZIP archive. Copy the .loads firmware file (and accompanying files) to your HTTP or TFTP server.

Firmware Upgrade Using Upgrade Rule (Recommended)

  1. Open the phone’s web interface at: http://phone_ip

  2. Click Admin Login, then select Advanced.

  3. Navigate to: Voice → Provisioning

  4. Ensure Upgrade Enable is set to Yes.

  5. In the Upgrade Rule field, enter the full URL to the firmware .loads file, for example:

    'http://server_ip/sip88xx.11-0-0MPP-7.loads'

  6. Save the configuration.

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The phone will download the firmware automatically and may reboot multiple times. Do not power off the phone during the upgrade process.

After completion, verify the firmware under: Applications → Status → Product Information

Alternative Method – Cisco Browser-Based Upgrade​

Cisco also documents a browser-based upgrade method that triggers a one-time firmware update. This method is useful for manual upgrades or recovery scenarios but is not recommended for large-scale deployments.

  1. Host the firmware files on an HTTP, HTTPS, or TFTP server.

  2. Determine the phone’s IP address under: Applications → Status → Network Status

  3. From a browser on the same network, navigate to:

    'http://phone_ip/admin/upgrade?tftp://server_ip/firmware.loads'

  4. Wait for the phone to download the firmware and reboot automatically.

After the upgrade, confirm the new firmware version under: Applications → Status → Product Information

Verification​

On the phone:

  • Applications → Status → Product Information
  • Confirm Software Version and Hardware Version (VID)

On the Vodia PBX:

  • Confirm the extension is registered
  • Check User → Registrations

Best Practices​

Always review Cisco MPP firmware release notes before upgrading. Avoid remaining on MPP 11.1.1 due to Cisco-documented upgrade issues. Test new firmware on a single phone before deploying broadly. Never interrupt power during a firmware upgrade. Maintain a consistent firmware baseline across all deployed phones.

Resetting Your Cisco 3PCC Series Phone​

  • Remove power from the phone by unplugging the power adapter
  • Wait 5 seconds
  • Press and hold # and plug the phone back in.
  • When the Headset and Speaker buttons are lit, release # and enter the following key sequence: 123456789*0#

Provisioning​

When provisioning a Cisco 3PPC desktop phone you should first set the required settings on the Vodia PBX as shown in provisioning document Steps Before Provisioning .

The Authentication user, Authentication password and Authentication PINsettings, enable administrators to use identical usernames and passwords for all devices in a particular domain, simplifying the authentication process from the GUI of the phone when the phone is provisioned to the Vodia PBX.

Setup Devices In LAN​

If your phone is in the same LAN as the PBX, you can provision the Cisco 3PCC devices by visiting the (Phones in the LAN ) under the Administrator level (Phones→LAN Devices ). Make sure the phone is factory reset (or at least has the default username and password).

lan-devices

Setup The Extension​

Make sure Steps Before Provisioning is complete before proceeding to provision. Continue and choose your Cisco 8800 phone you want to provision, assign each one a domain and extension and press "Setup", and that's it.

The Cisco 8800 will reboot and then be provisioned to the Vodia PBX.

Provisioning Buttons​

For a full description visit (buttons). There, you will see how to prepare a new buttons profile, how to set up the individual buttons (like BLF) and how to map that profile to a specific extension. The numbers for the buttons correspond to the buttons on the phone.

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Remote provisioning​

If you choose to use the web interface, log into the web interface of the phone, and according to the model, navigate to the page where you can enter the provisioning server address. In models SPA504Gand SPA525G , the setting is called Profile Rule found on page "Admin" -> "Advanced" provisioning . In other models it could be on another page that needs to be found from the documentation of the respective model. In Profile Rulethe setting, add this URL http://PBXIP/csc$MA.cfg where the PBX IP is the IP or resolvable domain of the PBX server. The phone will auto provisioning without having to reboot it.

Video​