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Avaya

Supported devices and features​

Currently (version 68.0.22) the devices of the J100-series are supported (J129, J139, J159, J169, J179, J189). Most of the features are supported:

  • Automatic provisioning
  • Automatic sync of the provisioning files
  • Firmware provisioning through parameters
  • Secure provisioning and secure calls (SRTP)
  • Generic parameter for controlling other settings
  • Calling, transfer, parking of calls
  • Buttons assigments including speed dial and BLF
  • LDAP integration
  • Multicast paging in the LAN
  • Background images
  • Custom ring tones

Important limitations are the missing synchronization of DND and redirection settings with the server (as-feature-event). Also, there is no mini-browser available at this time.

Installation​

(Admin password)

If you change the admin password on the device or through the phone web interface, make sure that you write it down. Without the password, it is difficult to restore the phone to the factory settings and you might "brick" the phone. We suggest to do the initial configuration from the phone keyboard and use the phone web interface only after the phone was already provisioned.

It is strongly recommended to download the supporting files from the Avaya web page (including the firmware and language files) and drop them into the tftp folder of the PBX. The phone should then pick up the firmware automatically. This description is based on version R4.0.10.2.2, but Avaya may release newer versions with further improvements. If you are using the Avaya redirection service, please make sure that you open the phones up for provisioning, so that they can fetch the credentials for further provisioning. If you can not use the Avaya redirection service, you can use secure provisioning if your PBX has a valid certificate. Again, it will be important to open up the extension for provisioning after adding the MAC address to the extension and before starting the phone. For manual provisioning, you have to make sure the web server is enabled. Even if there is no valid certificate on the phone, use a secure HTTP connection to the phone (e.g. by telling the browser that the connection is secure). Otherwise, the browser might not be able to send the login credentials to the phone. The default username is admin and the password is 27238. After provisioning the device, the web server will be enabled. The username and password for the phone is the tenant provisioning username and password like for all other supported phone manufacturers unless you have manually set the admin password for the device (see warning above).

Reseting the Avaya phone

To reset the phone default value when both phone and web admin passwords are lost, press the key sequence of the ‘Mute button’ ‘’ ‘ #’. For MAC address, ‘2’ is mapped to a, b, c and ‘3’ is mapped to d, e, f. For example, if the phone mac address is A0:09:ED:05:80:51, the key sequence would be ‘Mute 200933058051 #’.

This applies to the phones in the 3PCC environment only.

Background images​

The PBX will automatically generate reasonable images for the background of the screens. It uses the dark mode. This means that companies logo that use the white color will look best on the screen. It looks good to use a solid background color, but background patterns are also looking good on the phones. The logo itself will be placed at the top middle of the screen where it does not interfere with other dialogs, e.g. when searching a contact. The idle screen uses a transparent version of the logo so that it does not interfere with the time too much. The image for the secondary screen does not include the logo. Only the idle image for the secondary screen contains a full-size logo. If the customer wishes a different layout, custom images can replace the four automatically generated images. Please make sure that they are in the 320 × 240 pixel size JPEG format.

Custom ring tones​

The PBX will automatically provision custom ring tones like with all other supported devices. You can upload your own ring tones through the PBX web interface. If you want to use the Avaya built-in ring tones instead, you can set the parameter avaya-custom-ringtones to 0. In this case, the PBX will still use the Alert-Info headers for controlling which ring melody will be played for incoming calls.

Button assignments​

The PBX uses the line mode, the autodial mode and the BLF mode of the Avaya phones. That means that private lines, speed dial and account-based functions like BLF, park orbits or queues can be used. Additional modes can be provisioned with the Avaya mode, where the parameter is passed through to the provisioning file. This makes it possible to use every possible mode for the Avaya phones, albeight the configuration is lacking convenience.

IPv6 and network settings​

The PBX is able to support IPv6, however does not interfere with the settings on the phone regarding IPv6. If the network is configured properly, IPv6 should work seamless. The PBX configuration template for the Avaya phone does also not st anything up regarding QoS settings or VLAN. If there is a need to configure anything from the template, the general parameter can be used for this purpose. The Avaya phones may have problems finding the DNS server, you might want to include a line in the general parameters for the Avaya phones, for example:

SET DNSSRVR "8.8.8.8"
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