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Call Transcription (Cloud-Based)

OpenAI Whisper (Cloud-Based)​

To utilize OpenAI's cloud transcription service, you will need an OpenAI account and an API key. Follow the steps below to set up and integrate OpenAI Whisper with your system.

Step 1: Create an OpenAI Account​

  1. Navigate to the OpenAI platform.
  2. Create a new account or log in using your Google, Microsoft, or email credentials.

Step 2: Retrieve Your API Key​

  1. Once logged in, go to the API Keys page.
  2. Generate a new secret key.
  3. Securely copy the API key. Note: This key will only be displayed once, so ensure you store it safely.

Step 3: Integrate with Vodia​

  1. Log in to your Vodia tenant account.
  2. Navigate to the General Settings.
  3. Enable the Transcription feature.
  4. Input the OpenAI API key you retrieved in Step 2.

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Accessing Call Transcriptions​

To view the transcribed content, simply log in to your user portal, navigate to the 'History' section, select the desired call, and then examine the 'call content' area.

transcription-user.png

Additional Notes​

  • Ensure that your OpenAI account has sufficient credits or a valid subscription to use the API.
  • Keep your API key secure and avoid sharing it publicly.

For more detailed instructions, refer to the OpenAI documentation.