Monitoring Settings

Overview

The Monitoring settings allow you to configure how calls are handled, monitored, and managed within your Vodia PBX system. These settings control features such as call pickup groups, parking orbits, caller ID blocking, call waiting, and wake-up calls.

Available Settings

Pickup Numbers

Pickup numbers allow you to answer calls ringing on other extensions within your pickup group. When someone in your group receives a call, you can dial the pickup number from your phone to answer their call.

• Format: Enter individual extension numbers or number ranges separated by commas
• Example: 101, 102, 200-210
• Note: You must have proper permissions to pick up calls from other extensions

Parking Orbits

Parking orbits (sometimes called "call parking") allow you to place a call on hold at a specific extension number so it can be retrieved from any other phone in the system.

• Format: Enter individual extension numbers or number ranges separated by commas
• Example: 700-710
• Usage: To park a call, transfer it to an available orbit number. Anyone can retrieve the call by dialing that orbit number.

Block Caller ID

This setting allows you to block your caller ID information from being displayed when making outbound calls.

Option	Description
On	Your number will be hidden from the called party
Off	Your caller ID information will be displayed (Default)

Call Waiting

The call waiting feature allows you to receive notification of incoming calls while you're already on a call.

Option	Description
On	You'll hear a tone when another call is incoming while you're on a call (Default)
Off	Additional incoming calls will go to voicemail or follow your busy call handling rules

note

You can switch between active calls using your phone's call waiting controls

Wake-up Call

Configure automatic wake-up calls to ring your extension at specified times.

• Format: Enter time in HH:MM format (24-hour clock)
• Example: 07:30
• Note: The system will call your extension at the specified time

How to Configure Monitoring Settings

1. Navigate to the Monitoring Settings page in your Vodia PBX user portal
2. Configure the desired settings as described above
3. Click the "Save" button to apply your changes

tip

For pickup groups to work properly, all extensions that should be able to pick up each other's calls must have each other in their pickup lists.

Troubleshooting

Call Pickup Not Working

• Verify that the extension you're trying to pick up is in your pickup numbers list
• Ensure you have the necessary permissions to pick up calls
• Check that you're dialing the correct pickup code followed by the extension

Parked Calls Getting Disconnected

• Parked calls will typically return to the parking extension after a timeout period
• Ensure that orbit numbers are correctly configured and not being used for other purposes

Wake-up Call Not Working

• Verify the time format is correct (HH:MM)
• Check that your extension is registered and able to receive calls
• Ensure the system time is correctly configured