Phone Button Configuration

Overview

The Phone Button Configuration feature allows you to customize the programmable buttons on your IP phones. You can set up buttons for speed dialing, line appearances, special features, and various PBX functions to streamline your workflow.

Getting Started

Before configuring phone buttons, ensure your IP phone is registered with the system. The button configuration will only work on supported IP phones that have been properly provisioned.

How to Configure Phone Buttons

Step 1: Select a Device

1. Navigate to the Phone Button Configuration page
2. From the "Select device" dropdown, choose the phone you want to configure

note

Devices are listed by manufacturer, model, and MAC address (e.g., "Yealink T46S (AA:BB:CC:DD:EE:FF)")

Step 2: Choose a Template (Optional)

From the "Use template" dropdown, select one of the following options:

• "Use default model template when available" (default) - uses the manufacturer's recommended button layout
• Select a specific template from the list if available for your phone model

Step 3: Configure Individual Buttons

For each button on your phone:

1. Locate the button section you want to modify (buttons are organized in groups)
2. For each button, configure:
   • Identity: Select the line identity (1-9) the button should use, or leave empty for default
   • Type: Choose the button function from the dropdown list
   • Parameter: Enter additional information required for the selected type
   • Label: Enter custom text to display on the phone (if supported)
3. Click the Save button to apply your changes

important

Some buttons may be fixed and cannot be modified. These will appear with disabled fields.

Button Types

The following button types are available (availability may vary by phone model):

Type	Description	Parameter Required	Example Usage
Use template	Uses the setting from the selected template	No	When you want to use the template's setting
Not assigned	Button will not be programmed	No	When you want to leave a button blank
Configure on phone	Button will be configured directly on the phone	No	For buttons you prefer to set up manually
Private line	Configures a line for private use	No	For a dedicated personal line
Auto Attendant	Links to an auto attendant	Yes - attendant ID	Connect to the company greeting system
Ring Group	Links to a ring group	Yes - hunt group ID	For team calling
Call Queue	Links to a call queue	Yes - queue ID	For call center functionality
Extension BLF	Busy Lamp Field for an extension	Yes - extension	See colleague status and quick dial
Conference	Links to a conference room	Yes - conference ID	Quick access to conference bridge
Service Flag	Controls a service flag	Yes - flag ID	Toggle service states
Park Orbit	Links to a call park orbit	Yes - orbit ID	Park and retrieve calls
IVR Node	Links to an IVR menu	Yes - IVR node ID	Access specific IVR options
CO-Line	Links to an outside line	Yes - CO-line ID	Direct access to specific trunk
Paging	Links to a paging zone	Yes - paging ID	Broadcast announcements
Speed dial	Configures a speed dial button	Yes - phone number	One-touch dialing to frequently called numbers
Intercom	Sets up intercom functionality	Yes - extension	Direct intercom to a colleague
Voicemail	Links to voicemail	Yes - extension/optional	Quick access to voicemail system
LDAP	Accesses directory lookup	No	Search company directory
Do not disturb (DND)	Toggles DND status	No	Quick way to stop incoming calls
Agent login/logout	ACD agent login/logout	Yes - queue ID/optional	For call center agents
Redirect	Call forwarding control	Yes - target	Manage call forwarding
Pickup group	Call pickup for a group	No	Answer calls for your team
Cell Phone	Mobile twinning control	No	Manage mobile forwarding
URL	Links to a web address	Yes - URL	Access web resources
Transfer	Call transfer function	No	One-touch transfer
Hold	Hold call function	No	One-touch hold
Mute	Mute function	No	One-touch mute
Redial	Redial function	No	One-touch redial
Record	Call recording function	No	One-touch recording
Prefix	Adds a prefix to dialed numbers	Yes - prefix digits	For special dialing codes
Call list	Access outbound call list	No	View recently dialed numbers
DTMF	Send DTMF tones	Yes - tones	Send specific touch tones

tip

For phones with limited display space, keep the labels short and descriptive.

Special Parameter Formats

For Speed Dial Buttons

Enter the full phone number you want to dial. The system will automatically format the number according to your region settings.

For Agent Login/Logout Buttons

Enter the queue ID or agent ID that should be logged in/out.

For Function Buttons (Extension BLF, Auto Attendant, etc.)

Enter the extension number, queue ID, or other appropriate identifier.

Pickup Parameter

For buttons that support it, you can add a pickup code in square brackets after the parameter:

45 [*87]

Where "45" is the primary parameter and "*87" is the pickup code.

Troubleshooting

Button Changes Not Appearing on Phone

• After saving, allow up to 5 minutes for changes to be provisioned to the phone
• The phone may need to be rebooted to apply changes
• Verify the phone model supports the button function you selected

Template Options Missing

If no templates appear in the dropdown, there are no custom templates available for your specific phone model.

Button Fields Disabled

Some buttons may be fixed by the phone's design and cannot be modified. These will appear with disabled fields.