Wallboard
The Wallboard is a real-time dashboard that displays call center statistics and performance metrics. It provides an at-a-glance view of your call queues, agent status, and call statistics to help you monitor your call center performance throughout the day.
Getting Started
Accessing the Wallboard
- Log in to your Vodia PBX administrator interface
- Locate your account avatar in the top-right corner of the screen
- Click on your avatar or the ellipsis (three vertical dots) next to it
- Select Wallboard from the dropdown menu
You must be logged in as a user with appropriate permissions to access the Wallboard.
Understanding the Wallboard Layout
The Wallboard is divided into several key sections:
Header Section
- Logo: Your company logo appears in the top-left corner
- Date: The current date displays with the text "Performance on [date]"
Main Statistics Table
The central table displays key performance metrics for each call queue:
| Metric | Description | Default Value |
|---|---|---|
| Longest waiting | Duration of the longest currently waiting call | 0:00 |
| Waiting callers | Number of calls currently in the queue | 0 |
| Logged in agents | Total number of agents logged into the system | 0 |
| Active agents | Number of agents currently on calls | 0 |
| Currently idle agents | Number of available agents not on calls | 0 |
| Currently logged out agents | Number of agents not logged into the system | 0 |
| Total calls | Total number of calls received today | 0 |
| Answered calls | Number of calls that were answered by agents | 0 |
| Abandoned calls | Number of calls where callers hung up before speaking to an agent | 0 |
| Number of calls answered on time | Calls answered within the service level agreement (SLA) time | 0 |
| Number of calls abandoned within service level | Calls abandoned within the acceptable threshold | 0 |
If you have multiple queues configured, each queue will have its own column with a "Total" column displaying combined statistics.
Waiting Callers Section
This section shows details about callers currently waiting in the queue:
- A header showing "Waiting callers: [count]"
- A table listing waiting callers with columns for:
- Queue name (abbreviated)
- Caller name (if available)
- Caller number
By default, the system displays up to 3 waiting callers, sorted by wait time (longest waiting first).
Footer Section
- Message: Displays a customizable message from management
- Time: Shows the current time in your local time zone
Wallboard Settings
The Wallboard can be customized through several settings:
Message of the Day
The message displayed at the bottom of the screen can be updated through the ACD settings. This message might contain daily goals, motivational quotes, or important announcements for agents.
Banner Image
You can configure a custom banner image to display in the Wallboard through the ACD settings.
Queue Display
- Each queue's statistics are displayed in a separate column
- Queues are identified by their short name (if configured) or their full name
- The system automatically refreshes statistics when changes occur
Time Format
- Time is displayed in your local time zone's format
- Wait times are shown in HH:MM:SS format
- The date is displayed in your regional date format
Troubleshooting
Wallboard Not Displaying Data
If the Wallboard is not showing current data:
- Verify you are still logged in (the system will redirect to the login page if your session expires)
- Check your internet connection
- Refresh the page
Missing Queues
If a queue is not displaying on the Wallboard:
- Verify the queue is properly configured in the ACD settings
- Ensure your user account has permission to view the queue
Data Not Updating
The Wallboard uses a WebSocket connection to receive real-time updates. If data stops updating:
- Check your network connection
- Refresh the page to re-establish the connection