Skip to main content

Navigation Sidebar

The Navigation Sidebar of the Vodia PBX provides easy access to your contacts, groups, queues, and other essential communication tools. It allows you to quickly search for contacts, view their status, make calls, send messages, and manage service features.

Getting Started​

The Navigation Sidebar is displayed on the left side of your screen when you log in to the Vodia PBX interface. The sidebar's width can be adjusted by dragging the right edge, or using the resize control in the bottom-right corner.

The search bar at the top of the Navigation Sidebar allows you to quickly find contacts by name or extension number.

  • Type any part of a name or number to filter the list
  • Results appear instantly as you type
  • Clear the search by clicking the 'X' button or deleting all text

Collapsible Sections​

The Navigation Sidebar is organized into collapsible sections. Each section contains a specific type of contact or feature.

To use these sections:

  • Click the header to expand or collapse the section
  • The arrow icon indicates whether a section is expanded (down arrow) or collapsed (right arrow)
  • You can have multiple sections open at the same time

Groups​

The Groups section allows you to filter your contacts by predefined groups.

  • Click "All" to see all available contacts
  • Click on any group name to display only contacts in that group
  • Groups may be color-coded for easier identification

Contacts List​

The main area of the Navigation Sidebar displays your contacts, which may include:

  • Extensions (other users)
  • Queues
  • Conference rooms
  • Parking orbits
  • Service flags

Each contact type has a specific appearance and functionality as described below.

Extensions​

Extensions represent other users in your system. Each extension displays:

  • User avatar/profile picture
  • Display name
  • Extension number
  • Status indicators

Extension Status Indicators​

Extensions can display several status indicators:

  • Online/Offline Status: A green highlight around the avatar indicates the user is online
  • Do Not Disturb (DND): A red icon appears when the user has enabled DND
  • Chat Status: A green message icon shows when the user is available for chat
  • Voice Messages: An envelope icon indicates the user has unread voice messages
  • Wake-up Call: A bell icon appears when a wake-up call is scheduled

Extension Call Status​

When an extension is on a call, you'll see:

  • A green phone icon when they're on an active call
  • A blinking icon for incoming calls
  • A slow blinking indicator for calls on hold

Extension Actions​

Click on an extension to see available actions:

  • Audio Call: Place a regular audio call to this extension
  • Video Call: Start a video call (if available)
  • Video Conference: Create a video conference and invite this user
  • Text: Send a text/chat message
  • Add/Remove Favorite: Add or remove this contact from your favorites
  • Turn DND On/Off: Enable or disable Do Not Disturb for this user (if you have permission)
  • Set Wake-up Call: Schedule a wake-up call for this extension
tip

You can also drag and drop active calls onto an extension to transfer the call.

Queues (ACDs)​

Queue tiles represent call queues or Automatic Call Distributors (ACDs). Each queue displays:

  • Queue icon
  • Queue name
  • Queue extension number
  • Call status indicators

Queue Status Indicators​

  • The status indicator shows when the queue has active calls
  • A blinking indicator means there are calls waiting to be answered

Queue Actions​

Click on a queue to see available actions:

  • Login/Logout: Join or leave the queue as an agent
  • Queue Status: View detailed queue statistics
  • Outbound Calling: Access outbound calling features
  • Pickup: Answer a call waiting in the queue
tip

You can also drag and drop active calls onto a queue to transfer them to that queue.

Queue Statistics​

When you click on the "Queue Status" option, a detailed statistics view opens for the selected queue, providing comprehensive information about queue performance.

Queue Statistics Overview​

The Queue Statistics view includes:

  • Queue name and extension number
  • Time range selector (Today, Yesterday, This week, Last week, This month, Last month)
  • Call counters showing total calls, inbound, outbound, missed, abandoned, and transferred calls
  • Average Speed of Answer (SOA) showing how quickly calls are answered

Queue Statistics Graphs​

Three main graphs are displayed:

  1. Call Volume Graph: A bar chart showing:

    • Inbound calls (blue)
    • Outbound calls (green)
    • Missed calls (red)

  2. Speed of Answer Graph: A line chart showing the average time it takes to answer calls over the selected time period

  3. Call Duration Breakdown: A pie chart showing how call time is distributed between:

    • IVR (Interactive Voice Response) time
    • Ring time
    • Talk time

Live Calls Section​

The Live Calls section shows calls currently in the queue:

  • Waiting calls that haven't been assigned to an agent yet
  • Connected calls that are being handled by agents
  • For each call, you can see the caller information, wait time, and duration

Agent Performance​

The Agent Performance section displays statistics for each agent in the queue:

  • Number of calls handled
  • Average call duration
  • Service level metrics

Call Categories​

If enabled, the Call Categories section shows the distribution of calls by category codes, helping you understand call types and their frequency.

Conference Rooms​

Conference room tiles represent virtual meeting spaces. Each conference room displays:

  • Conference room icon
  • Room name
  • Room extension
  • A badge showing the number of active participants

Conference Room Actions​

Click on a conference room to call into the conference.

tip

You can also drag and drop active calls to transfer them into the conference.

Parking Orbits​

Parking orbits allow you to temporarily hold calls so they can be picked up from any extension.

Each orbit displays:

  • Orbit icon
  • Orbit name
  • Orbit extension number

When a call is parked:

  • The orbit background changes color
  • The caller's name and number are displayed
  • Your parked calls appear in a darker color than calls parked by others

Orbit Actions​

  • Click on an empty orbit to transfer your current active call there
  • Click on an orbit with a parked call to retrieve it
  • Drag and drop an active call onto an orbit to park it

Service Flags​

Service flags control system-wide features or modes. Each service flag displays:

  • Flag icon
  • Flag name
  • Flag number
  • Toggle switch showing current status

Service Flag Actions​

  • Click the toggle switch to turn the service on or off
  • Some service flags may be view-only if you don't have permission to change them

Tips and Shortcuts​

  • Resizing: Adjust the sidebar width by dragging the right edge or using the resize control
  • Quick Transfer: Drag and drop calls between extensions for fast transfers
  • Status At-a-Glance: Icons and color indicators provide quick status information
  • Group Filtering: Use groups to quickly find the contacts you need

Troubleshooting​

note

If you encounter issues with the Navigation Sidebar, try these solutions:

  • If the sidebar appears too narrow, use the resize handle at the bottom right to expand it
  • If you can't see certain contacts, check if a group filter or search is active
  • If sections are collapsed, click their headers to expand them
  • If certain features are unavailable, you may not have the necessary permissions
Last updated on