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Recording Management

The Vodia PBX Recording Management feature allows you to access, play, annotate, and manage all call recordings in your system. This documentation explains how to effectively use the recording interface to find, listen to, and manage your recorded calls.

Getting Started​

The recording management interface provides a comprehensive view of all recorded calls in your system. You can access this feature through the Vodia PBX web interface.

Accessing the Recordings Interface​

To access the Recordings interface:

  1. Locate your account avatar in the top-right corner of the Vodia PBX interface
  2. Click on your avatar or the ellipsis (three vertical dots) next to it
  3. A dropdown menu will appear with various options
  4. Select "Recordings" from the dropdown menu
tip

The account dropdown menu provides quick access to several other important features including Conferences, FAX, Statistics, and Settings.

Recording List Interface​

When you first access the recording management screen, you'll see a list of all recordings with the following information:

  • Checkbox for selection
  • Note indicator (visible when a recording has notes)
  • Caller information (name and number)
  • Recipient information (name and number)
  • Agent ID
  • Date and time of the call
  • Call duration
  • Action menu

Viewing and Navigating Recordings​

Search for Recordings​

You can easily find specific recordings using the search feature:

  1. Locate the search box in the top menu bar
  2. Enter your search criteria (name, number, date, or other identifying information)
  3. The list will automatically filter to show only matching recordings

For systems with many recordings:

  1. Use the pagination controls at the top right of the screen
  2. Navigate between pages to view more recordings
  3. The system displays the total number of recordings that match your current filters

Select Multiple Recordings​

To perform actions on multiple recordings at once:

  1. Click the checkbox next to each recording you want to select
  2. Alternatively, use the main checkbox at the top of the table to select all recordings on the current page

Refresh the Recordings List​

To ensure you're viewing the most current information:

  1. Click the reload button (circular arrow icon) in the top menu bar
  2. The list will refresh, showing any newly added recordings

Playing Recordings​

To listen to a recorded call:

  1. Locate the recording you want to play in the list
  2. Click the "Play" option in the action menu (dropdown at the right side of the entry)
  3. Alternatively, click the main action button (first option in the dropdown)
  4. The audio player will appear at the top of the list
  5. Use the player controls to play, pause, or scrub through the recording
tip

When a recording is playing, you can continue to browse the list or perform other actions.

Managing Recordings​

Delete a Recording​

To remove a single recording:

  1. Find the recording you want to delete
  2. Click the action menu (dropdown) at the right side of the entry
  3. Select "Delete"
  4. Confirm the deletion when prompted

Delete Multiple Recordings​

To remove multiple recordings at once:

  1. Select the recordings you want to delete by checking their checkboxes
  2. Click the delete button (trash icon) in the top menu bar
  3. Confirm the deletion when prompted
warning

Deleted recordings cannot be recovered. Make sure you have any necessary backups before deleting.

Taking Notes on Recordings​

You can add notes to recordings to track important information about calls:

  1. Find the recording you want to annotate
  2. Click the action menu (dropdown) at the right side of the entry
  3. Select "Take note"
  4. Enter your notes in the text area that appears
  5. Click "Save" to store your notes

Recordings with notes are visually marked with a note icon for easy identification.

View or Edit Existing Notes​

To view or modify notes on a recording:

  1. Locate a recording that has a note (indicated by the note icon)
  2. Click the action menu and select "Take note"
  3. View or edit the existing note
  4. Click "Save" to update the note

Troubleshooting​

Recording Won't Play​

If you're unable to play a recording:

  • Check that your browser supports audio playback
  • Ensure your browser's sound is not muted
  • Try refreshing the page
  • If the problem persists, the recording file may be damaged or missing

Missing Recordings​

If you can't find a recording that should be in the system:

  • Clear any active search filters
  • Check the date range you're viewing
  • Verify that call recording was enabled for that extension during the call
  • Contact your system administrator if recordings are still missing
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