📄️ Auto Attendants
Auto attendants are routing calls to the right destination. This is typically done in a dialog with the caller. The caller can use DTMF to navigate the auto attendant or wait for a timeout to trigger an action.
📄️ Extensions
Users communicate to the system through extensions. Extensions can be called directly or they can be part of ring groups and call queues. Typically an extension has one or more registrations with devices of the user, like VoIP phones, apps or the browser. There are a lot of settings available for an extension. This page explains how to create and manage extensions.
📄️ Extension Types
For prepaid licenses, there is no differentiation of extension types and all features are available on the extensions. This applies to the standard, professional and enterprise licenses.
🗃️ Call Queues
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📄️ Konferenzraum
Ein Konferenzraum oder Konferenzserver ist bei herkömmlichen Telefonanlagen in der Regel ein teures Zusatzgerät. Mit der Vodia PBX-Telefonanlage können Sie Ihre eigenen Konferenzräume innerhalb Ihres eigenen Systems haben. In der Anlage können verschiedene Arten von Konferenzen genutzt werden. Das Konferenzkonto bietet eine breite Palette von features .
📄️ Ring Groups
A ring group is used to distribute a incoming call to a group of extensions and other account types. In contrast to a call queue, callers are not lined up and routed immediately instead. Ring groups are suitable for low-volume call groups where callers typically don't have to wait for an extension to pick up the call.
🗃️ IVR
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📄️ IVR-Knoten Server
Verknüpfen eines Anwendungsservers mit einem IVR-Knoten mithilfe von SOAPSOAP (Simple Object Access Protocol) ist eine XML-Nachrichtenbasierte Protokollspezifikation, die verwendet wird, um Anwendungen, die in einer dezentralen, verteilten Umgebung ausgeführt werden, den Informationsaustausch zu ermöglichen. Es basiert auf Extensible Markup Language (XML) als Nachrichtenformat und basiert in der Regel auf anderen Anwendungsschichtprotokollen, wie RPT und HTTP, für die Nachrichtenaushandlung und -übertragung.SOAP-BeispielnachrichtEs folgt ein Beispieldatenaustausch mithilfe des HTTP/SOAP-Protokolls. (Der angezeigte Einzug dient nur zur Veranschaulichung.)Anfrage
📄️ Paging Groups
Advanced IP phone systems allow offices to have a fully functioning paging system without using a standalone system. Users can page other users by dialing the paging account and speaking into the phone. Recipients will hear the message from the speaker on their phones.
📄️ Park Orbits
Wartegruppe vs Warteschlange vs Warteschleife
📄️ Service Flags
There are many places in the PBX where binary decisions have to be made. The PBX uses service flags for this. A typical service flag would be on during office hours, and off outside office hours.
📄️ Calling Cards
Calling cards account allows caller to place outbound calls from the system without being logged into their extension. This is specifically advantageous to the user who is traveling. To place an international call, user simply call into the system and enter their extension number and PIN code. The call will reflect the office's caller-ID and will appear in the user's call log.