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CDRs & Recording/Transcription

Documentation for Call Detail Records, Call Recording, and Transcription Services

📄️ CDR Export

The CDR URL deals with the problem that the PBX needs to notify external servers about finished call legs. This is slightly different from the problem of informing about calls, as calls may go through different states. For example, when a call comes in on a trunk, goes to an auto attendant, then to a queue, it gets picked up by an agent and then is transferred without consultation to another agent. There is only one trunk CDR being written regardless of the various transitions that the whole call went through. This can be seen as the carriers perspective, who does not care much about what exactly happened inside the PBX; the only interest is to find out when the call started, when it got connected and when it got disconnected. The call records in the web interface of the system and the domain are different from that, as they display the whole call regardless of the call legs that were used inside the call object.