Alerts

The Alerts page tracks critical events across your fleet — port outages, registration drops, certificate issues, and more. Alerts can be acknowledged, resolved manually, or auto-resolved when the underlying condition clears.

Summary Cards

Metric	Description
Open	Active unacknowledged alerts
Acknowledged	Alerts that have been seen but not yet resolved
Critical	Open alerts with critical severity
Resolved Today	Alerts resolved in the last 24 hours
New Today	Alerts created in the last 24 hours

Alert Tabs

Tab	Contents
Open	All active alerts requiring attention
Acknowledged	Alerts marked as seen
Resolved	Historical resolved alerts

Alert Types

Type	Description
port	A monitored port (HTTP, HTTPS, SIP-UDP, SIP-TLS) became unreachable
registration	Trunk registration count dropped significantly below its rolling average
certificate	A certificate is expiring soon or has expired

Alert Detail

Each alert shows:

• PBX Server and Tenant — where the alert originated
• Timestamp — when the alert was created
• Message — human-readable description (e.g. SIP-TLS/5061 is down on pbx69.vodia-teams.com)
• Severity — critical or warning
• Type — port, registration, or certificate
• Resolution status — Resolved, Auto-resolved, or open

Auto-resolved alerts include a note showing when the condition cleared (e.g. Auto-resolved at 14/4/2026, 9:09:13 pm).

Notifications

Alerts can trigger notifications via email (SMTP), SMS (Twilio), or webhook (PagerDuty). Configure notification channels in Settings.

Alert rules — thresholds, cooldowns, and which alert types trigger notifications — are also configurable in Settings under the Alert Rules tab.