Calls
The Calls page is a searchable, filterable CDR browser that gives you access to every call processed by the platform.
The Calls page showing the CDR list with filters and state tags.
Search and Filters
The search bar at the top supports free-text search across caller number, callee number, extension names, and the accounts field from the CDR. Below the search bar, filter dropdowns let you narrow results by:
- Direction — inbound, outbound, internal
- Status — answered, unanswered, answered + Att. Transfer, answered + Blind Transfer
- Extension — any answering extension
- Queue — any answering queue
- Account — billing or service accounts from the CDR
- MOS range — filter by voice quality score
- Has recording — only show calls with recordings
- Has transcript — only show calls with AI transcriptions
All filters combine with the global date range. Results are paginated with configurable page sizes.
Call List Columns
Each row in the call list shows:
| Column | Description |
|---|---|
| Time | Call start time |
| Direction | Inbound / Outbound / Internal with color-coded badge |
| From | Caller number |
| To | Callee number |
| Extension | Answering extension name and number |
| Queue | Answering queue (if applicable) |
| Duration | Total call duration |
| Talk | Actual talk time (excluding ring/hold) |
| Accounts | Account codes from the CDR, with color-coded state-type badges |
| Status | Answered / Unanswered badge , also show if call was transfered (Attended or Blind) |
| MOS | Voice quality score (color-coded) |
Clicking any row opens the Call Detail Modal.
States Tags
The Accounts column displays state-type tags extracted from the CDR's states array. Each routing hop the call took is shown as a colored badge with an emoji icon — for example, a call that went through an auto-attendant, then a Call queue, then to an extension would show three tags representing that routing path.