Dashboard

The Dashboard provides a real-time overview of your call activity across all connected PBX systems.

Dashboard showing KPI cards, hourly distribution, and performance tables.

KPI Cards

The top row displays key metrics for the selected time period:

• Total Calls — all calls (inbound, outbound, internal)
• Inbound — calls received from external numbers
• Outbound — calls placed to external numbers
• Abandoned — calls that rang but were not answered
• Avg Talk Time — average duration of answered calls
• Avg MOS — average Mean Opinion Score (voice quality, scale 1–5)

Below the main KPIs, additional insight cards show:

• Busiest Hour — the hour of day with the most calls
• Quietest Hour — the hour with the fewest calls
• Top Extension by Calls — the extension handling the most calls
• Top Extension by Talk Time — the extension with the highest total talk duration

Charts

• Hourly Distribution — stacked line chart showing inbound, outbound, internal, and abandoned calls by hour of day
• Call Directions — pie chart breaking down inbound vs outbound vs internal
• Daily Trend — line chart of call volume over the selected date range
• Abandon Rate Trend — daily abandon rate as a percentage
• Routing Methods — pie chart showing how calls were routed (direct, ACD queue, auto-attendant, hunt group, etc.)
• Voice Quality (MOS) — bar chart of MOS score distribution

Agent Performance Table

A table at the bottom ranks all extensions by call volume, showing:

• Extension name and number
• Total calls, inbound count, outbound count
• Total talk time and average talk time
• Average MOS score (color-coded: green ≥ 4.0, orange ≥ 3.0, red < 3.0)

Clicking an agent row navigates to the Calls page filtered to that extension.