Transfer/Hold/Conference

Putting a Call on Hold

• You can put a call made or received on hold by pressing the hold button on your phone dialer.

• You can also put a call on hold from the app. Tap the green Calls button at the top of the screen (it shows the number of active calls) to open the call screen, then tap Hold on the active call card.

• Whenever a call is put on hold — from the phone dialer or from the app — the app automatically opens the call screen. The held call is shown on its own card with an On hold status, where you can Resume the call or start a transfer.

Transferring a Call

All transfers start from the call screen. Tap the green Calls button at the top of the app to open it — or, when using the native phone dialer, simply press Hold: the app automatically brings you to the call screen so you can transfer the call. Then tap Transfer on the call card. This opens the transfer dialog where you first choose how to transfer:

• Transfer now — blind transfer
• Attended transfer — announce the call first
• Conference — bring in a third person so all three of you can talk (see Conference below)
• Park call — put the call on a park orbit for anyone to pick up (shown only if your PBX has park orbits)

For Transfer now, Attended transfer and Conference, you then choose the destination from one of four sources:

• Dial a number — enter the digits manually
• Extensions — pick another extension on the PBX
• PBX contacts — pick a contact from the company directory
• Phone contacts — pick a contact from your phone's address book

A search field lets you filter the lists. Contacts with more than one number expand so you can pick the exact number.

Blind Transfer

• On the active call card, tap Transfer, choose Transfer now, pick the destination. The call is passed to the destination immediately.

Shortcut: Transfer here

• While a call is in progress, the rows on the Extensions and Contacts tabs show a Transfer here button. One tap blind-transfers the current call to that extension or contact.

Attended Transfer

There are two ways to do an attended transfer:

From the transfer dialog

1. On the call card, tap Transfer, choose Attended transfer, then pick the destination.
2. The current call is put on hold and the app calls the destination for you. Once the destination answers, the transfer completes automatically and the two parties are connected.

Manually, with announcement

Use this method when you want to speak to the destination before handing over the call:

1. Put the call on hold from the phone dialer or from the app. You are taken to the call screen.
2. Make a second call to the destination — from the dial pad, the Extensions tab, or the Contacts tab.
3. Both calls now appear on the call screen: the new call on top, and the held call below with the status On hold · waiting for transfer, showing the transfer target.
4. When the destination answers, announce the call.
5. To hand over the call, tap Complete transfer on the held call card. The two parties are connected and you are dropped from both calls.
6. To abort instead, tap Resume on the held call card to take the original call back.

The held call card in a manual attended transfer also shows Conference, in case you decide to bring everyone together instead. See Conference below.

Screenshots below are for an attended transfer to another extension on the PBX:

Conference

A conference joins three people in one call: you, the caller you are already talking to, and a third person you call. Everyone can hear and talk to everyone else.

The app sets up the conference through the PBX. When you tap Conference, the app places a short call to the PBX conference code *53, and the PBX joins the held caller, the person you called and you into one call.

Starting a Conference from the Transfer Dialog

1. On the active call card, tap Transfer and choose Conference.
2. Pick the person to add — dial a number, or choose from Extensions, PBX contacts or Phone contacts.
3. Your current call is put on hold and the app calls that person for you. You stay on the call screen.
4. The held call card shows On hold · Waiting for conference, with the name of the person you are calling. Its buttons are Conference and Resume.
5. When the person answers, you can talk to them privately first — the caller on hold can't hear you.
6. Tap Conference on the held call card. All three of you are now in the same call.

Screenshots below are for a 3 way conference.

Starting a Conference Manually

You can also turn any two calls into a conference:

1. Put the current call on hold, from the phone dialer or from the app.
2. Call the second person from the dial pad, the Extensions tab or the Contacts tab — or answer a second incoming call.
3. The held call card shows Complete transfer, Conference and Resume.
4. Tap Conference to join all three.

Which Buttons the Held Call Card Shows

The held call card only offers the action you started with, so it's always clear what will happen:

How you started	Status on the held card	Buttons
Attended transfer from the transfer dialog	On hold · waiting for transfer	Complete transfer · Resume
Conference from the transfer dialog	On hold · Waiting for conference	Conference · Resume
Manually (hold, then a second call)	On hold · waiting for transfer	Complete transfer · Conference · Resume

While the conference is being set up, the held call cards show only Resume.

Changing Your Mind

• Before tapping Conference, tap Resume on the held call card to go back to the original caller. The second call is put on hold.
• If the person you call doesn't answer or hangs up, the original caller stays on hold. Tap Resume to continue talking to them.

note

The Conference button uses the PBX conference star code *53. If your PBX administrator has changed this code, conferencing from the app will not work — contact your administrator.

Parking a Call

Parking puts a call on a shared park orbit — a numbered slot that anyone on the PBX can pick up from their own phone. Use it to hand a call to a colleague without knowing which phone they will answer, or to hold a call somewhere both of you can reach it.

Park is available only if your PBX has park orbits set up. When it does, the option appears in the transfer dialog alongside blind and attended transfer.

Parking

1. On the active call card, tap Transfer.
2. Choose Park call. If every orbit is already in use, this option is shown as All parks in use and can't be selected.
3. Pick a free orbit from the list. A search field lets you filter by orbit name or number.

The call is parked on that orbit and you are dropped from it. The parked call now shows on the Extensions tab for everyone to see and pick up.

Picking Up a Parked Call

Parked calls appear pinned at the top of the Extensions tab, highlighted in green. Each parked call shows the orbit, the caller, the caller's number, and who parked it (Parked by …).

To retrieve a parked call, tap the Pick up button on its row. The app calls you back and connects you to the parked party. The list updates live, so a call someone else picks up disappears on its own.