The conference code can be used to put the callers that the current extension is holding into a conference room. If the code is used without any digits behind it, the system will search for the first conference room that allowed non-scheduled conferences and puts all callers into that conference room. If the caller puts a number behind it (e.g.
*53800), then the PBX will use the indicated conference room (e.g.
800). The conference room must be suitable for this, otherwise the system will play back an error message.
Outbound Calling (
This feature is described in a separate page, see Agent Group Outbound Calling.
Play Recordings (
This code can be used alone or with a number behind it. When used without a number behind it, it will start playing the recorded messages for the extension from which the code was called. Otherwise it will play the recordings for the account that was provided behind the code. For example, to play back all recordings from the ACD
400, the user would dial
*56400. The user needs to have the permission to play back the recordings (see Extension Call Permissions for this).
The playback starts with the last message and then moves backward in time.
When listing to the recordings, the user can use the following keys to change the playback:
#can be used to move to the previous recording.
*can be used to move to the next recording.
7can be used to move ten recording forward.
8can be used to move start the current recording from the beginning.
9can be used to move ten recording backward.
1can be used to reverse the playback. Pushing the button several times increases the speed.
2can be used to stop and resume the playback.
3can be used to fast forward the playback.
Show Account Balance (
This feature allows users to hear the balance of their pre-paid calling card account. To get the balance, users simply enter
*61 (followed by the confirm button) from the extension the pre-paid card is configured to.
Wakeup Call (
The Wakeup Call (
*62) feature allows users to receive automatic wakeup calls from the system. Though this feature is used primarily in hospitality environments, it can also be used on an individual basis.
- Press the confirm button.
- Enter the wakeup time in 24-hour format (HHMM); for example, 0715 (for 7:15 a.m.) and 1915 (for 7:15 p.m.).
The system will confirm the wakeup call. To cancel a wakeup call after it has already been confirmed, users must press the star (
Note: Wakeup calls cannot be transferred to other registered devices (i.e., the wakeup call will not ring the user's cell phone).
Request Call Details (
The Request Call Details (
*63) feature allows users to request the details of a call (caller-ID, call duration, and time of call). The information will be sent to the user's email address. This feature is handy and prevents the user from asking for contact information from the caller.
To activate the Request Call Details feature:
*63and press the confirm button on the telephone keypad.
- Retrieve the message in your email.
Clean up an Extension (
This feature allows users to quickly clean up an extension. This makes it ideal in hospitality environments, as it can be used to clear an extension of its messages after guests have checked out and before new ones arrive. It can also be used to clean up extensions of employees who have left the company. Users cannot activate this feature unless permission has been given by the domain administrator.
Add to White List (
This feature allows users to add a contact to the white list of their personal address book. White list contacts receive preferred treatment. They are not required to say their name before speaking with the user, and they can receive a callback when the user's extension becomes available.
- Press the confirm button.
If the number does not already exist in the user's address book, the system will automatically create an entry for the number. Users can edit the address book entry from the web interface.
Add to Black List (
This feature helps users avoid unwanted contacts (e.g., unwanted callers, fax spammers, etc.). Once a caller is on the black list, the user's Incoming anonymous call setting will determine how that call is treated. If the caller should be rejected, then the system will reject that call. Otherwise, the system will carry out whatever instruction the user has configured.
If the number does not already exist in the user's address book, the system will automatically create an entry for this number. Users can edit the address book entry from the web interface. Black list contacts are not allowed to camp on an extension.
Prior to version 5.6, you need to reject the call or wait until the caller hung up to be able to add the caller. Since version 5.6, the system will take the last number that was calling the extension, unless it was more than 5 minutes ago.
Call Record (
Call Record allows users to record a conversation between themselves and another party. This feature is handy when it is critical that a user remember the contents of a particular call. Users should check state and federal laws before recording calls. To activate the record feature, dial
*93 on the telephone keypad. To deactivate, dial
*94. The recording can be retrieved from the user's mailbox from the web interface.
If automatic call recording is in progress, the codes are used to pause and resume the recording. This is useful when sensitive information like credit card information should not be recorded in the conversation. In this case the agent would first enter the deactivate code
*94, then listen to the credit card information and when done resume recording with
This feature allows the extensions to dial the star code and change their outbound ANI on the go. Steps are:
- Set a star code number in this section between 00 and 60 (excluding either of these number) excluding all the present star codes numbers. For e.g.
- Go to Domain > Setting > General Settings > "Extensions may use star code to change ANI" field and choose from either of those drop down menus:
- Only own ANI: User / Extension can enter only it's own DID number (as is) as it's Outbound ANI number.
- Any ANI in this Domain: User / Extension can enter any DID number as their own ANI that they can find inside the domain that they're a part of.
- Any NANPA ANI: User / Extension can enter any DID number that belong to the NANPA number format on whole of the PBX.
- Enter any ANI: User / Extension can enter any DID number that resides on the PBX as their own ANI.
- Press, *591234567899 and hit send and the audio prompt will confirm that ANI has been set by repeating the number to you, if successful.
- If it doesn't go through, it will prompt the user with "This number could not be found".