Hubspot Integration

The integration between the Vodia PBX and Hubspot adds records to contacts after a call was made. If the contact was not found, the PBX can create a new contact. 

It is important that telephone numbers in Hubspot are stored in the format that the PBX uses. For US numbers this format is a 10-digit format (for example, 6173998147). This is because telephone numbers need to match exactly in Hubspot. 

Agent Statistics

Setup

In order to connect the PBX with HubSpot, you will need the HubSpot API key. You find this key in the HubSpot Settings under Integrations. The key is in the format ********-****-****-****-************. Copy the key into the web interface of the PBX and select which calls you want to be reported into HubSpot.

HubSpot Settings

For creating contacts, the following options are available:

  • None: The system will not create new contacts. If the contact does not exist, no log can be created.
  • For all calls: The system will a create a new contact if it can not be found. This will make sure that every call gets logged.
  • Only for inbound calls: The system will log only inbound calls and create contacts when necessary.
  • Only for outbound calls: The system will log only outbound calls and create contacts when necessary.

Only for outbound calls:Hubspot has several kind of calls. The PBX will attempt to sign a matching call type for each call. There is no support for inbound or outbound call indication in HubSpot; the PBX will generate a text that indicates the direction of the call.