Calling cards

Calling cards account allows caller to place outbound calls from the system without being logged into their extension. This is specifically advantageous to the user who is traveling. To place an international call, user simply call into the system and enter their extension number and PIN code. The call will reflect the office's caller-ID and will appear in the user's call log. 

Calling card

Calling card account can be used in three different modes:

  • DISA - The user calls into the account and authenticates himself by entering his extension number and the associated PIN code. If the user's company has an 0800 number, then this is a simple away to reduce costs for international calls
  • Callback - The user calls into the system and requests a callback. Although this mode requires more steps to establish the call, it may reduce telephone costs even further, as the call to the system does not get connected and the caller is not charged for the call. When callback is initiated from the calling card account, rather than the Personal Virtual Assistant, the user will not be charged for the seconds/minutes that accumulate between the time the callback is initiated and the caller is connected to the destination.
  • Pre-pay - The user calls into the auto attendant from an outside phone and enters his extension number and PIN. Once the system completes the authorization, the user enters the destination number.
Calling card

Once the calling card has been created it will be added to the list. Each calling card settings can be accessed by clicking on the account number.

Calling card UI

Identity

  • Account number: Number of the chosen calling card
  • Display name: Name to be associated with a calling card
  • Outbound number (ANI): Allows to overwrite Automatic Number Identification

Behavior

  • Dial plan: Choose the dial plan that you would like the system to use when routing calls to an outside provider. If the system uses the SOAP interface for placing outbound calls, it needs to know which dial plan to use. If the system uses the internal database, it uses the dial plan of the selected extension.
  • Send daily CDR report to: List of emails/people who will receive Call Detail Reports daily.
  • Send daily CDR report at (24 hour format, 15 minute intervals): Configure how often Call Detail Reports should be sent out
  • Callback: This feature allows the account to be used in callback mode. After dialing into the system, the user is prompted to enter an extension number and PIN code. The caller may leave a callback number; otherwise, the system will use the caller-ID. Once the system calls back, a destination number will be requested. The callback feature allows users to make free outbound calls from a cell phone as long as the cellular provider offers free incoming calls and the user has an unlimited call plan with one of the system’s trunks.
  • Caller-ID: Choose whether to show or block the caller-ID. If you choose to show the caller-ID and a call is started on behalf of a known extension, the system will use the caller-ID associated with that extension. If the SOAP interface is being used, the system will display the caller-ID of the calling card account
  • Allow calling accounts on the PBX: When this setting is enabled, the system will also consider calling local accounts. This is often useful in corporate environment, where callers can use 0800 numbers to call internal destinations.
  • Entering telephone numbers: The system needs to know how to interpret a user’s input.
  • Read out balance when lower than (e.g. "1.00"): The system will let the user know when the card balance is lower than the amount that is indicated in this field.
  • Permissions to monitor this account: Enter the extensions that are permitted to monitor this account.